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How do I modify my DNS if my domain name is registered with Register.com?
How do I modify my DNS if my domain name is registered with Network Solutions (NetSol)?
How do I modify my DNS if my domain name is registered with a registrar other than Register.com or Network Solutions?
Can I use email aliases?
Does "annually" mean that I pay up front or monthly for one year?
Will you place advertisements on my site?
Will my WebSite Manager work on a Macintosh?
Can I access my website without the www.?
Do you host foreign domain names?
Does each account have its own raw log files?
What are your server specifications?
What type of website security do you provide?
Do you have anonymous FTP?
Do you have a limit on the FTP transfers?
What services do you offer?
Do you offer dial-up Internet access?
How do I sign up for a web hosting plan with HostUp.com?
How much space do I have for email?
Do you charge additional fees for hosting a secure website?
Can I purchase extra bandwidth and/or space?
What programs can be used to access e-mail?
Can I use email auto responders?
Do you have sendmail installed?
Do I have to have a domain name to sign up for a hosting plan?
Will my account work with text-based browsers?
What kind of up-time do your servers have?
Do you support Cold Fusion?
What tools and features will I get with my hosting account?
What is web hosting?
Do you offer web-based email?
How do I manage my email accounts?
Do you offer ODBC?
How fast is HostUp.com's network?
What do you support?
Do HostUp.com servers support IMAP?
Which payment methods do you accept?
How often will I be billed?
Will I be able to send email through HostUp.com?
Can I use email forwarding?
Does HostUp.com offer a 30 day money back guarantee?
How do I modify my DNS if my domain name is registered with Register.com?
1. Log into http://mydomain.register.com using your user name and password (typically established during the domain name registration process).
2. Click the Modify DNS link on the main screen.
3. Replace the name of the DNS with the following DNS:
NS3.NETMICRO.COM
NS5.NETMICRO.COM
Note: In order to edit the DNS listed as authoritative for your domain name, you will need to have access to the current email address on file for the domain name. You will need to be able to access this email account in order to complete a confirmation process that has been set up to ensure that the requested DNS change is authorized by a current contact on file for the domain name. This confirmation email will be sent to the email address on file for the domain name and will include a URL link to the last step in the confirmation process.
How do I modify my DNS if my domain name is registered with Network Solutions (NetSol)?
1. Select the Manage Your Account tab from any page within NetSol's site or go to this link: https://www.netsol.com/en_US/manage-it/index.jhtml and log in.
2. Select the Host Manager tab.
3. Under the Host Manager heading, click on the modify button and enter the email address to which you want confirmations sent. Click on Proceed to Gather Host Information.
4. Complete either the host handle, host name or host IP address and click on Find Host Information. The rest of the information for the host record will be retrieved for you. Modify the host names to that of our DNS:
NS3.NETMICRO.COM
NS5.NETMICRO.COM
You can change the contact for the host by replacing the contact handle with another handle or by removing the contact handle and providing detailed contact information. You cannot change the host handle. Click on the button labeled Proceed to: Host Form Authorization Information.
5. On the page titled, Host Form Authorization Information, highlight the option next to the Guardian method you have chosen. If you have Crypt-Password, enter and confirm your password in the text boxes.
6. Click the Generate Host Form button. A message containing your form will be sent to hostmaster@networksolutions.com for processing. If you have provided the correct crypt password the request will be immediately processed. If the password was wrong, or the contacts for the host or parent domain have Mail-From or PGP guardian, a notification will be sent to the appropriate contacts asking for approval to make the change.
How do I modify my DNS if my domain name is registered with a registrar other than Register.com or Network Solutions?
Please contact your current registrar for instructions on how to modify the DNS for your domain name.
Can I use email aliases?
Yes. Through your Mail Manager, you can set up aliases which make it possible to have email sent to one address go to another. For example, you can set up an email alias so that mail which is sent to webmaster@yourdomain.com goes to john@yourdomain.com.
You can set up as many email aliases as you have email accounts.
Does "annually" mean that I pay up front or monthly for one year?
You must pay the full year at once in order to receive the yearly discount.
Will you place advertisements on my site?
Absolutely not. We will not place banner ads, pop-up ads, etc. on your website.
Will my WebSite Manager work on a Macintosh?
Yes. Your WebSite Manager is web-based, which means that you can access it from any computer with Internet access.
Can I access my website without the www.?
Yes. You can access your website with or without the www.
Do you host foreign domain names?
Yes. All domain names will work with HostUp.com accounts.
Does each account have its own raw log files?
Yes. You have access to your own raw log files.
What are your server specifications?
Our servers run a Windows 2000 and Windows NT software.
What type of website security do you provide?
HostUp.com customers are able to use a server-wide Secure Socket Layer (SSL) certificate at no additional cost.
Do you have anonymous FTP?
Yes, we provide anonymous FTP which allows you to create a public directory on your website. Anyone can upload files through this directory using a Web browser or FTP client.
Do you have a limit on the FTP transfers?
You can update your pages an unlimited number of times, however, the total data that you FTP will count against your bandwidth quota for the month.
What services do you offer?
We provide fast, reliable web hosting and domain registration services.
Do you offer dial-up Internet access?
No, our focus is hosting and domain registration. You must acquire your own Internet access. We would suggest a provider that includes an SMTP service.
How do I sign up for a web hosting plan with HostUp.com?
Click here to choose the hosting plan that is right for you.
How much space do I have for email?
Your website and email share the space provided in your hosting plan, you may use this space for which ever purpose you need.
Example: If you are on the Standard Plan and are using 5MB for you website, then you will have 45MB available for your email.
Do you charge additional fees for hosting a secure website?
No. Secure Sockets Layer(SSL) is a free standard feature.
Can I purchase extra bandwidth and/or space?
Yes. You are able to purchase additional resources.
Disk Space - 100MB for $20/mo
Bandwidth - 1GB For $10/mo
What programs can be used to access e-mail?
Each web hosting account comes with WebMail at no extra cost. WebMail makes it possible for you to send and receive email from any computer with Internet access.
All POP clients can be used including pine, elm, Netscape mail, and Outlook. You can use any program which downloads the files from our server onto your computer. You can use mail user agents which run on our servers (such as pine), with a special configuration. You cannot use IMAP programs.
Can I use email auto responders?
Yes. Through your Mail Manager you can set up email auto responders so that a reply will automatically be sent whenever someone sends an email to a certain account.
Auto responders do not quote the original message and you can set them up on any or all of your email accounts.
Do you have sendmail installed?
Yes.
Do I have to have a domain name to sign up for a hosting plan?
No. You can register your domain name at the same time you sign up for your web hosting account.
Will my account work with text-based browsers?
Yes.
What kind of up-time do your servers have?
Well maintained equipment and a responsive server administration team keep our server up-time at around 99.9%, one of the highest in the industry.
Do you support Cold Fusion?
Yes.
What tools and features will I get with my hosting account?
Every hosting account comes with a feature-packed WebSite Manager, a browser-based control panel which makes it easy to view site statistics, add counters, and maintain your website.
What is web hosting?
In order for a website to be available on the web, it must be housed on a web server. Web hosts provide space on their servers to store website files and cgi scripts.
HostUp.com also gives their customers a free WebSite Manager, 24-7 technical support, and quality service.
Do you offer web-based email?
Yes. Every account comes with WebMail at no extra charge. WebMail makes it possible for you to send and receive email from any computer with Internet access.
How do I manage my email accounts?
Every account has a Mail Manager where you can add, edit, and remove email accounts. You can also set up email aliases, auto responders, and email forwarding.
Do you offer ODBC?
Yes.
How fast is HostUp.com's network?
HostUp.com's Network Operations Center (NOC) is located in Los Angeles, California close to one of the primary backbones in the United States. This optimal location provide's our customers with unmatched speed and bandwidth.
What do you support?
Applets (browser-side)
Autoresponders
Custom error pages
Dedicated IP
Digital certs
Domain pointing
Flash
FTP
Guest books
HTML
Java MIME types
MX record changes
POP3
Real audio/video
Shockwave
Server-Side Includes (SSI)
Secure Socket Layer (SSL)
WWWBoards
Do HostUp.com's servers support IMAP?
Yes.
Which payment methods do you accept?
We accept credit cards, checks, and money orders.
How often will I be billed?
You may choose to be billed quarterly, semi-annually, or annually. We offer significant discounts for semi-annual and annual payment plans.
Will I be able to send email through HostUp.com?
You can send email through WebMail, but in order to send it through an email client like Outlook, you will have to use your Internet service provider's SMTP server.
Can I use email forwarding?
Yes. Through your Mail Manager you can set up as many emails to forward to as you have POP accounts.
Does HostUp.com offer a 30-day money back guarantee?
Yes. We offer a 30-day money back guarantee on the purchase of any hosting plan. The domain name registration and setup fees are excluded from this offer.
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